Responsible Gambling

At Betly we take player safety seriously and are committed to providing a secure, controlled environment for online play. We want everyone to enjoy our site responsibly, so we offer clear tools, practical limits and access to support when play becomes a concern. This page explains how we protect players and how you can manage your account to keep gambling within healthy limits.

Player protection principles

Our approach focuses on prevention, transparency and timely intervention. We provide settings that let you control how much and how often you play, monitor account activity for signs of harm, and act quickly when a player asks for help or when our checks indicate increased risk. We treat privacy and fairness as core parts of protection.

Activity-control tools

You can manage your activity directly from your account settings. Tools include:

• Deposit limits - set daily, weekly or monthly caps to control spending.
• Loss limits - restrict the total amount you can lose over a chosen period.
• Session reminders - automatic prompts to take a break after a set time.
• Account breaks - short time-outs you can apply when you need a pause.

Deposit limits

Deposit limits are an easy, immediate way to control spending. You can reduce or remove a limit at any time, but increases may be subject to a cooling-off period to prevent impulsive changes. Limits apply across desktop and mobile and are enforced on every deposit.

Loss limits

Loss limits help you avoid chasing losses by capping net losses for a chosen period. These limits are reviewed as part of regular account checks and can be adjusted downwards at any time. If we detect repeated large losses, we may reach out to offer tools or suggest a temporary break.

Time limits and self-exclusion

Time limits and self-exclusion provide stronger controls when needed. Time-outs are temporary breaks you can set for hours or weeks. Self-exclusion temporarily or permanently closes access to the account and blocks new registrations. Requests for self-exclusion are processed promptly and include details on how to reactivate, where applicable.

Signs of problematic behaviour

Watch for warning signs such as increasing deposit frequency, borrowing to play, hiding activity, longer sessions, and mood changes linked to gambling outcomes. If you or someone close to you shows these signs, take steps to limit play and seek support.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Use session reminders and regular breaks to avoid long sessions.
• Only gamble with money you can afford to lose.
• Keep a record of time and money spent on gambling.
• Consider self-exclusion if you find it hard to stick to limits.

Professional help and support organisations

If you need assistance, contact local provincial helplines or national groups such as Gamblers Anonymous for confidential support. You can also consult community health services and addiction programs in your province for counselling and practical help. If you prefer immediate advice, consider speaking with a qualified counsellor or your provincial problem gambling service.

We encourage anyone who feels their gambling may be getting out of control to contact us via [email protected] so we can assist with account controls and point you to appropriate resources.