User Privacy Policy
Welcome to Betly’s Privacy Policy. This page explains how we collect, use, and protect the information you give us when you create an account, play games, make payments, or contact support. We take your privacy seriously and aim to be clear about what data we hold, how we use it, and the choices you have.
Types of data we collect
We collect information you provide directly and data generated through your use of our services. This includes personal details, technical information, and transactional records.
Personal data
Contact and identity details: name, date of birth, email address, phone number, and address.
Verification documents: government ID and proof of address provided for age and identity verification.
Account information: username, password (stored securely), preferences, and communication choices.
Technical data
Device and connection data: IP address, device identifiers, browser type, operating system, and geolocation needed to confirm eligibility.
Usage data: pages viewed, games played, session times, and interaction logs for security and service improvement.
Transactional data
Payment and billing details: deposit and withdrawal records, payment method details, and transaction history.
Wagering and account activity: bet history, wins and losses, bonuses used, and loyalty points activity.
How we use your information
We use data to operate your account, process payments, verify identity and location, prevent fraud, meet legal obligations, and provide customer support. With your consent we may send promotional messages, and you can opt out at any time.
Data protection practices
We protect data using technical and organizational measures including encryption, access controls, and secure storage. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain data only as long as necessary for business, legal, or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies for session management, site functionality, analytics, and advertising. You can control cookie preferences through your browser settings or via any cookie controls we provide. Disabling certain cookies may affect site functionality.
User rights
You have rights to access, correct, and request deletion of your personal data, subject to legal and regulatory obligations. You can also withdraw consent for marketing communications and request restrictions on processing where applicable.
Access, correction, and deletion
To exercise your rights contact our support team at [email protected]. We will respond within a reasonable timeframe and may ask for identity verification before processing requests.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification providers, game providers, analytics services, and legal authorities when required. We require partners to keep data secure and to use it only for agreed purposes.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date, and we will notify you as required by applicable law.